IVR Solution

Interactive voice response helps businesses to automate their frontline operations. Your customers are greeted with a pre-recorded message and routed to the required department using key press options.

Major benefits of IVR Include

- All your calls are answered
- Create Brand presense
- Easily handle large call volumes
- Reduced front line resource costs

PBX Solution

Along with Call Centre Agents, Aycent also allows you to connect standard back office users. You dont need two separate systems to connect call centre and back office departments. We offer a standard PBX solution with following features

- Inbound/ Outbound Calling
- Call Queues
- Call Transfer and Hold
- Music on Hold

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Missed Call Reporting

Every missed call is a lost business opportunity. Our software offers Missed Call Reporting facility with call back scheduling options. You can run missed call reports and ask your agents to schedule callbacks so you can monitor and make sure you do not lose any more business.

Domestic & Toll Free Numbers

We are partnered with all the major numbering providers throughout India to offer you Landline, Mobile and Toll-free numbers to connect your business with Aycent software.

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Call Forwarding

Aycent allows you to forward your calls to another extension or a mobile or landline number so you never miss a call if you are away from your desk. It can be easily managed through the agent portal and does not have any lead time for the forwarding to take effect